Title: Fluent Support – Helpdesk & Customer Support Ticket System Author: WPManageNinja Published: 2021年11月12日 Last modified: 2026年9月15日 --- プラグインを検索 ![](https://ps.w.org/fluent-support/assets/banner-772x250.png?rev=3454692) ![](https://ps.w.org/fluent-support/assets/icon.svg?rev=2628677) # Fluent Support – Helpdesk & Customer Support Ticket System 作者: [WPManageNinja](https://profiles.wordpress.org/wpmanageninja/) [ダウンロード](https://downloads.wordpress.org/plugin/fluent-support.2.4.0.zip) * [詳細](https://ja.wordpress.org/plugins/fluent-support/#description) * [レビュー](https://ja.wordpress.org/plugins/fluent-support/#reviews) * [インストール](https://ja.wordpress.org/plugins/fluent-support/#installation) * [開発](https://ja.wordpress.org/plugins/fluent-support/#developers) [サポート](https://wordpress.org/support/plugin/fluent-support/) ## 説明 #### Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard. Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax. 🔗 Official Website Link: [Official Website](https://fluentsupport.com/) 🔗 Join Our FB Community: [FluentSupport Facebook Group](https://facebook.com/groups/fluentsupport) 🔗 Official 5 Minutes Guide: [Getting started in 5 minutes](https://fluentsupport.com/fluent-support-101/) #### Your Self-hosted Customer Support Desk in WordPress [Fluent Support](https://fluentsupport.com) is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites. Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk. From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket. Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data. #### Support FEATURES Every Business Needs **All-in-One Customer Support Solution** With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats. * Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System. * Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management. * Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go. * Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add- ons. **We don’t believe in Add-ons.** **Customer Support Portal** Your customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged- in users. We’ve made **design improvements** and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled. **Ticket Segmentation and Reporting** * Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products. * Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support. * Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention. * Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through. * Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes. * Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity. **AI-Powered Customer Support (PRO)** Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance. * Generate AI-crafted responses for efficiency. * Choose Responses from suggested drafts. * Customize prompts and fine-tune replies to match your brand’s voice. * Quickly summarize messages to understand queries faster. * Analyze the message tone to respond appropriately. **🎉 Out-of-the-box Productivity Tools** * Custom Automated and Manual workflows * Send a response to multiple support tickets at once. Very useful for similar queries. * Close support tickets by filtering tickets that are older than 20 days (as an example). * Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control. * チケットページから顧客情報をすばやく編集したり、後で使用するためにメモを追加した りできます。 * Get notified when multiple agents are engaging the same ticket. * Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues. * Mention agents to specific tickets to get the right people involved. * GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time. * Manual Time Tracking for tracking time spent on tickets and premium support. **Built for Speed & Productivity** Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress. For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours. **Fully Self-hosted and Open Source** With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including * Custom dashboards * Fully customizable ticket forms * Host support portal on **headless** subdomain * Setup custom self-managed email parser **Fully GDPR Ready** Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support. **Modern. Powerful. Super Fast** * Built with VueJS and REST API as a Single-page Application. * Fast-loading, lean interface so anyone can use it without any learning curve. * Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance. * Separate DB Tables, and it doesn’t affect your WordPress page speed. **Seamless Integrations & Features (Pro)** ビジネスに役立つ Fluent Support の機能と連携 – #### Seamless e-commerce support with WooCommerce & EDD: * Let your customers open a support ticket against an order so you know exactly what they are talking about. * 顧客にクエリに対してストア製品を選択してもらいます。 * チケット ビューから顧客の注文と購入履歴を表示します。 #### Membership Support with WordPress Membership Plugins If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered. When you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer. * Let your members open a support ticket so you know exactly what they are talking about. * Let your members select a specific plan for the support ticket. * View your customer’s membership history from the ticket view. #### Make your Learning Management System more interactive If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students. * Let your learners open a support ticket so you know exactly what they want to know. * Let your members select a specific plan for the support ticket. * View learning history from the ticket view. #### Core BuddyPress/BuddyBoss Support With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview. So you can **ALWAYS** respond with the right message! #### スマートに自動化し、より短時間でより多くの作業を実行 With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with * Add internal notes * Set ticket priority * Assign appropriate support agents automatically With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click. #### 他のサポートプラグインからの移行 If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes. #### Migrate From Awesome Support – WordPress HelpDesk & Support Plugin For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps * Fluent サポートに移動 -> 設定 * Awesome Support の移行の詳細を確認できます。 * 今すぐ移行ボタンをクリックします * サポートチケットのサイズに応じて数分かかります * 完了すると、データベースから Awesome Support Ticket を削除するかどうかを尋ねら れます。 * Confirm Delete or leave it as is. * Now you have all the data right inside your Fluent Support Dashboard. * Resolve away! #### SupportCandy から移行 – ヘルプデスクとサポートチケットシステム For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below, * Fluent サポートに移動 -> 設定 * SupportCandy の移行の詳細を確認できます。 * 今すぐ移行ボタンをクリックします * It will take up to a few minutes depending on your support ticket size and volume in SupportCandy. * 完了すると、データベースから SupportCandy Tickets を削除するかどうかを尋ねられ ます。 * Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is. * これで、Fluent Support プラグイン内にすべてのデータを保存しました。 * Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support! #### WordPress 専門家によるレビュー ### 同じチームによる他のプラグイン * [FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution](https://wordpress.org/plugins/fluent-crm/) * [Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder](https://wordpress.org/plugins/fluentform/) * [Ninja Tables – Easiest Data Table Builder](https://wordpress.org/plugins/ninja-tables/) * [Ninja Charts – WordPress Charts and Graphs Plugin](https://wordpress.org/plugins/ninja-charts/) * [Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP](https://wordpress.org/plugins/wp-payment-form/) * [PDF Generator For Fluent Forms – The Contact Form Plugin](https://wordpress.org/plugins/fluentforms-pdf/) * [FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider](https://wordpress.org/plugins/fluent-smtp/) ### Contribute Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent- support ### External Services This plugin connects to several external services for various functionalities. #### Spam Protection Services **Google reCAPTCHA** This plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity. It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled. This service is provided by Google: [Terms of Service](https://policies.google.com/terms), [Privacy Policy](https://policies.google.com/privacy) #### Migration Services **Zendesk API (Migration Feature)** This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers. Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments. This service is provided by Zendesk: [Terms of Service](https://www.zendesk.com/company/customers-partners/terms-of-use/), [Privacy Policy](https://www.zendesk.com/company/agreements-and-terms/privacy-notice/) **Help Scout API** This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments. Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments. This service is provided by Help Scout: [Terms of Service](https://www.helpscout.com/company/legal/terms-of-service/), [Privacy Policy](https://www.helpscout.com/company/legal/privacy/) **Freshdesk API** This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments. Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history. This service is provided by Freshdesk: [Terms of Service](https://www.freshworks.com/terms/), [Privacy Policy](https://www.freshworks.com/privacy/) **JSHelpdesk Integration (Migration Feature)** This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin. Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment. No external service connection is made for this integration. #### Local Migration Tools **Awesome Support and SupportCandy** This plugin includes migration tools for Awesome Support and SupportCandy plugins. These tools access ticket and customer data directly from your WordPress database and perform all operations locally. No external connections are established, and all processing occurs within your own server. ## スクリーンショット [⌊FluentSupport ダッシュボード⌉⌊FluentSupport ダッシュボード⌉[ FluentSupport ダッシュボード [⌊Fluent Support チケット⌉⌊Fluent Support チケット⌉[ Fluent Support チケット [⌊シングルチケットの概要⌉⌊シングルチケットの概要⌉[ シングルチケットの概要 [⌊Business Inboxes⌉⌊Business Inboxes⌉[ Business Inboxes [⌊Activity Reports (Pro)⌉⌊Activity Reports (Pro)⌉[ Activity Reports (Pro) [⌊Agents Reports (Pro)⌉⌊Agents Reports (Pro)⌉[ Agents Reports (Pro) [⌊Workflow Automation (Pro)⌉⌊Workflow Automation (Pro)⌉[ Workflow Automation (Pro) [⌊設定⌉⌊設定⌉[ 設定 [⌊All Customers⌉⌊All Customers⌉[ All Customers [[ ## ブロック このプラグインは1個のブロックを提供します。 * Customer Portal ## インストール このセクションでは、プラグインをインストールして機能させる方法について説明します。 1. WordPress プラグインで「Fluent Support」を検索し、「インストールして有効化」をクリック するだけです。 または 1. プラグインファイルを `/wp-content/plugins/fluent-support` ディレクトリにアップロード するか、WordPress プラグイン画面から直接プラグインをインストールします。 2. WordPress の「プラグイン」画面からプラグインを有効化します。 3. `Fluent サポート` を使用します -> プラグインを構成するための `Settings` 画面 4. (プラグインのアクティベーションとインストールに必要なユーザーフローに合わせた手順 を作成してください。説明の目的で必要な手順もすべて含めてください) ## FAQ ### 管理できるサポートチケットの数に制限はありますか ? いいえ、制限はありません。 必要な数のサポートチケット、顧客、サポートスタッフを管理 できます。 ### 100% 自己ホスト型ですか ? Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server. ### GDPR に準拠していますか ? はい、データを HelpScout、ZenDesk、Freshdesk などの別サーバーに送信することはありま せん。 すべてのデータは WordPress に保存し、管理します。 ### Will it cause performance issues for WordPress? Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax. ### Can I customize the appearance of the helpdesk to match my WordPress theme? Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look. ### Where can I find the Full Vue Source Code? The full Vue source code is available on our GitHub repository: https://github.com/ WPManageNinja/fluent-support ## 評価 ![](https://secure.gravatar.com/avatar/26916597df71e35f0dba17b54db7929873b005888c598e1e9405fb7e35ed0177? s=60&d=retro&r=g) ### 󠀁[Un excelente complemento](https://wordpress.org/support/topic/un-excelente-complemento/)󠁿 [fpedrazav11](https://profiles.wordpress.org/fpedrazav11/) 2026年8月14日 Es uno de los mejores complementos para crear un sistema de soporte de ticket ![](https://secure.gravatar.com/avatar/117325b16dd69344045bd000df5378f54f2c2e1ed066240f6788b82d1d268ab9? s=60&d=retro&r=g) ### 󠀁[Top Notch Support Plugin and Support Team](https://wordpress.org/support/topic/top-notch-support-plugin-and-support-team/)󠁿 [Lifeischoice](https://profiles.wordpress.org/lifeischoice/) 2026年8月4日 A big shoutout to the FluentSupport team! I'm genuinely grateful for the consistently excellent support they've provided. They take the time to investigate issues thoroughly and help find real solutions instead of simply pointing fingers at other plugins. Even when another plugin ultimately turns out to be the culprit, they approach every case with an open mind and a willingness to help. That's the kind of customer support that builds trust. I wish more plugin support teams would adopt this mindset. ![](https://secure.gravatar.com/avatar/d803ee0f748ecfd7e140f6157b226f54f124097207abce6df03aa6c01e081b4d? s=60&d=retro&r=g) ### 󠀁[Thank you so much for your effort and help! Great plugin](https://wordpress.org/support/topic/thank-you-so-much-for-your-effort-and-help-great-plugin/)󠁿 [siriusblack304](https://profiles.wordpress.org/siriusblack304/) 2026年6月29日 Thank you so much for your effort and help! Great plugin ![](https://secure.gravatar.com/avatar/8e898f5aa7af804b9fd720daf3f4c0793db3080b182ff7c4dc6555cd2265bdfc? s=60&d=retro&r=g) ### 󠀁[Outstanding Customer Service & Excellent Plugin](https://wordpress.org/support/topic/outstanding-customer-service-excellent-plugin/)󠁿 [Julian Stark](https://profiles.wordpress.org/jstark55/) 2026年6月22日 I am using Fluent Support for a client project and couldn't be happier. I recently faced some challenges during a migration/import process, and the support team was patient, responsive, and dedicated to finding a solution. They handled it perfectly. The plugin itself is very good, but the outstanding customer service truly sets it apart. Highly recommended! ![](https://secure.gravatar.com/avatar/3c6214c78b015ba57a4b534eca74226533f15b807ef32da3768d4a9387606670? s=60&d=retro&r=g) ### 󠀁[Great plugin – great support](https://wordpress.org/support/topic/great-plugin-great-support-2054/)󠁿 [snorlax69](https://profiles.wordpress.org/snorlax69/) 2026年5月22日 Great plugin for a budget helpdesk. Their support team is also very helpful and resolves issues quickly. ![](https://secure.gravatar.com/avatar/8b9875089608e47b6fbe9e51c2c07052a0084886e32e2d220e8cfb58ed1dfe66? s=60&d=retro&r=g) ### 󠀁[Great plugin to create a support system](https://wordpress.org/support/topic/greate-plugin-to-create-a-support-system/)󠁿 [luismotv77](https://profiles.wordpress.org/luismotv77/) 2026年5月7日 We are using the paid version and it worked correctly. With the help of Fluent Support we were able to create a support system that worked with our Microsoft 365 account with several emails. [ 69件のレビューをすべて表示 ](https://wordpress.org/support/plugin/fluent-support/reviews/) ## 貢献者と開発者 Fluent Support – Helpdesk & Customer Support Ticket System はオープンソースソフトウェア です。以下の人々がこのプラグインに貢献しています。 貢献者 * [ WPManageNinja ](https://profiles.wordpress.org/wpmanageninja/) * [ Shahjahan Jewel ](https://profiles.wordpress.org/techjewel/) * [ Mahmudul Hasan Arif ](https://profiles.wordpress.org/adreastrian/) “Fluent Support – Helpdesk & Customer Support Ticket System” は10ロケールに翻訳さ れています。 [翻訳者](https://translate.wordpress.org/projects/wp-plugins/fluent-support/contributors) のみなさん、翻訳へのご協力ありがとうございます。 [“Fluent Support – Helpdesk & Customer Support Ticket System” をあなたの言語に翻訳しましょう。](https://translate.wordpress.org/projects/wp-plugins/fluent-support) ### 開発に興味がありますか ? [コードを閲覧](https://plugins.trac.wordpress.org/browser/fluent-support/)するか、 [SVN リポジトリ](https://plugins.svn.wordpress.org/fluent-support/)をチェックする か、[開発ログ](https://plugins.trac.wordpress.org/log/fluent-support/)を [RSS](https://plugins.trac.wordpress.org/log/fluent-support/?limit=100&mode=stop_on_copy&format=rss) で購読してみてください。 ## 変更履歴 #### 2.4.0 (Date: September 15, 2026) * Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts * Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood * Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector * Added: Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro) * Added: Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form * Added: Date range custom field type (Pro) — one field for start and end dates * Added: Category(Post) filter for Knowledge Base article suggestions (Pro) * Added: Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address * Added: `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge * Improved: Keyboard-accessible ticket rows and responsive report tables, charts and toolbars * Improved: Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown * Improved: Half-hourly background tasks now run through Action Scheduler and reconcile automatically * Improved: Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request * Improved: Consistent input and select heights in the admin UI; scoped date-range picker styles * Improved: Report stat numbers now use thousand separators * Improved: Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more * Improved: (MCP) Silent close option for the close-ticket tool * Fixed: Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts * Fixed: Business Boxes report showing waiting tickets from the wrong mailbox * Fixed: Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites * Fixed: Literal backslashes were stripped from ticket and reply content, including piped emails (Pro) * Fixed: Duplicate Cc line on the first message of a ticket thread * Fixed: Agent-initiated outreach email showing the internal log message instead of the agent’s reply for {{ticket.content}} * Fixed: Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography * Fixed: Inline attachments without a placeholder are now visible in the ticket thread (Pro) * Fixed: Ticket category ordering and stale category IDs in custom field options( Pro) * Fixed: Security through ongoing audits and hardening. #### 2.3.2 (Date: August 19, 2026) * Compatibility with WordPress 7.1 * Fixed: Security through ongoing audits and hardening. * Fixed: Missing FluentBoards documentation URL to integration statuses. * Improved: Updated the Gemini model list in AI Model Setup #### 2.3.1 (Date: July 15, 2026) * Fixed: Security through ongoing audits and hardening. * Fixed: Low-contrast text and input fields in the “Generate Responses with AI” popover when using dark mode #### 2.3.0 (Date: July 13, 2026) * Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards- based MCP interface; configurable from a new MCP Settings page * Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable * Added: FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product- tier routing and SLA enforcement automatically * Added: Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers * Added: Change Priority workflow action (Pro) — set a ticket’s priority automatically as a workflow action step * Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI * Added: Load-more pagination for Previous Conversations sidebar widget * Added: Remote product search in Workflow commerce conditions — searchable product/ variation picker for large catalogs * Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor * Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs * Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget * Improved: Redesign ticket watchers widget with collapsible toggle * Improved: Redesign customer/agent ticket list thread, label with role icon badge * Fixed: Agent @mention search failing with large agent lists — search is now server- side * Fixed: Inline pasted images not appearing correctly in sent email notifications * Fixed: Email addresses in internal notes being auto-converted to clickable hyperlinks * Fixed: Repeated replies closing tickets due to sticky close_ticket flag persisting across responses * Fixed: Attachment limit error message now shows the configured maximum instead of a generic message * Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails * Fixed: Mailbox Settings error notification not displaying (wrong $notify call signature) * Fixed: Active navigation link using incorrect background color design token * Security: Restricted saved reply access and sanitized agent AI guidelines input #### 2.2.1 (Date: May 23, 2026) * Added: Grid view layout for the ticket list * Fixed issue with time tracking where working minutes were showing as null * Unified and improved dynamic support menu UI structure * Security: Hardened ticket ID resolution in Customer Portal policy #### 2.2.0 (Date: May 20, 2026) * Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle * Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically * Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ ticket_prefix filter * Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space * Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity) * Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering * Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations. * Improved: attachment handling for agent-created ticket emails and pasted inline images * Improved: dark mode visibility for filters, switches, radios, tables, and reply controls * Refined the ticket reply composer UI for a smoother and more intuitive reply- writing experience. * Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply) * Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages * Fixed: Dark mode toggle switch colors in Global Settings * Fixed: Global Settings page design inconsistencies * Fixed: Shortcode attribute not normalizing to lowercase #### 2.1.2 (Date: April 20, 2026) * Simplified image upload flow: the Create/Reply button now appears only after the upload is complete. * Enabled attachments for ticket emails, including Agent-created tickets and Agent- initiated tickets. * Fixed an issue where alpha-admin.css was loading on all admin pages when the ticket summary feature was enabled. * Fixed inaccurate Personal Report metrics; all ticket closures and replies are now correctly counted regardless of assignment. * Fixed admin UI styling to properly align the Fluent Support canvas within the admin interface. * Prevented duplicate shortcode copy notifications in settings. * Improved dark mode UI consistency by enhancing blocked status warning visibility, fixing Reply/Close button state styling, and improving icon contrast with standardized dropdown icon styling. #### 2.1.1 (Date: April 10, 2026) * Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages * Fixed Slack notification sending issue (Pro) * Fixed activity log staff filter dropdown collapsing issue #### 2.1.0 (Date: April 09, 2026) * Added Agent Groups to organize support teams and enable smart ticket distribution * Added Agent Signature option for support agents * Added Agent-Initiated Tickets (agents can create tickets on behalf of customers) * Added new email template for Agent-Initiated Tickets * Added file upload integration with Cloudflare R2 and Amazon S3 (Pro) * Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components) * Added fluent_support/should_send_notification filter to control notification delivery across channels * Improved overall security * Optimized database queries for better performance * Fixed Fluent Boards integration action availability in free version when plugin is active * Fixed portal signup visibility issue when using shortcode attribute * Fixed “Close Ticket Silently” not suppressing email notifications * Fixed incorrect syncing of customer status with FluentCRM * Fixed advanced filter deletion issue in tickets list * Fixed theme mode toggle visibility issue * Fixed untranslated strings in advanced filter options #### 2.0.6 (Date: March 05, 2026) * Updated: Core PHP framework * Added: Zendesk migration improvement to collect archived tickets and resume previous migrations * Fixed: Onboarding dark mode design issue * Fixed: Bulk option checkbox now visible by default * Fixed: Ticket list not updating after bulk actions * Fixed: File upload limit validation issue after deleting previously uploaded files * Fixed: WordPress admin bar overlapping Fluent Support menu * Fixed: Agent reply count in reports incorrectly including internal notes * Fixed: Error when navigating directly to a ticket URL due to window.history.state being null #### 2.0.5 (Date: March 02, 2026) * Added: Admin Dashboard Dark Mode * Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models * Added: View Tickets (Read Only) permission * Improved: Faster ticket list loading * Improved: Optimized large-scale Zendesk migration * Fixed: Draft Reply permission issue * Fixed: Attachment links during ticket merge * Fixed: Ticket content unordered list formatting * Fixed: Integration settings save button visibility * Fixed: “Waiting Since” tooltip date display * Fixed: Saved Replies left menu link * Fixed: Login page styling issue * Fixed: Date range picker responsive layout #### 2.0.2 (Date: February 09, 2026) * Fixed an issue where current ticket watchers were not displaying in the ticket list. * Fixed an issue where ticket merging could fail from the ticket view page. * Fixed an issue where reCAPTCHA settings were not saving properly. * Fixed a responsiveness issue with the bulk actions bar in the ticket list. * Fixed issues related to ticket migration. * Fixed a customer profile update issue by treating customer IP fields as strings. * Fixed a styling issue with the Ticket Merge dialog buttons. #### 2.0.1 (Date: February 06, 2026) * Improved onboarding completion UI and post-onboarding navigation * Improved sanitization and validation handling * Fixed Saved Replies modal showing stale content when editing #### 2.0.0 (Date: February 05, 2026) * Complete admin interface redesign with a modern layout. * Full RTL (Right-to-Left) language support across the interface. * Fully mobile-responsive experience across all modules. * Revamped menu structure with dropdowns for better organization. * Responsive hamburger menus for Main Menu, Settings, and Reports. * Drag & Drop Image Upload for tickets. * Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon. * Compact Ticket List Layout for faster scanning and higher information density. * Keyboard Shortcuts: Enable via Plugin Settings Global Settings Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands. * Improved Frontend Support Portal responsiveness and theme compatibility. * Refactored Customer Portal SCSS variables for easier dark mode implementation. * Updated core PHP framework; resolved PHP 8.4 compatibility issues. * Improved input sanitization and validation. * Migrated components to Options API and refactored Vue components for better performance. * Prevented unnecessary API calls in Reports module. * Separated personal reports from agent performance reports. * Added Reports Stats API for product/business-specific insights. * Selected date range persists when switching report tabs. * Resolved issue where pressing Enter caused page reload instead of submitting forms. * Fixed Block Editor styles not applying correctly on Customer Portal. * Fixed WordPress 6.9 admin text editor toolbar compatibility issues. * Fixed database table error when Activity Log feature was disabled. * Fixed auto password generation issue for new users with empty password fields. #### 1.10.5 (Date: November 28, 2025) * Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter. * Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries. * Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided. #### 1.10.4 (Date: November 21, 2025) * Fixed: Issue with attachments not showing from third-party storage. #### 1.10.3 (Date: Nov 17, 2025) * Resolved issues affecting public ticket and attachment visibility. #### 1.10.2 (Date: Nov 6, 2025) * Fixed Guideline Issues #### 1.10.1 (Date: Oct 31, 2025) * Fixed Text Domain Issues * Updated Libraries * Prevent Direct Access to Plugin Files * Added GitHub Public repo link in the readme file #### 1.10.0 (Date: October 23, 2025) * Added: Fluent Cart product purchase widget in the ticket sidebar. * Added: Fluent Cart product and order options in custom fields. * Added: Workflow trigger based on Fluent Cart product and order from custom fields. * Added: Option to integrate the customer portal into the Fluent Cart customer dashboard. * Added: Multi-select option for product filtering in tickets. * Improved: Refined plugin performance for increased speed and efficiency. #### 1.9.2 (Date: August 20, 2025) * Added: Product assignment to tickets in Workflow Actions. * Added: Support for custom field data in Outgoing Webhooks. * Improved: Click-to-copy shortcode functionality on the Global Settings page. * Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor. * Improved: Dash icon updated. * Fixed: CSRF issue fixed on Report Export – nonce verification. * Fixed: Error during AI activity log cleanup. #### 1.9.1 (Date: July 15, 2025) * Improved: After selecting the portal page, it now displays the page name along with the page ID. * Improved: Enhanced data validation when creating a customer through the “Create Ticket on Behalf of Customer” module. * Improved: Added a filter to control the display of bottom borders in email templates. * Fixed: Custom field “required” validation not working under certain conditions. * Fixed: Start date does not display correctly in the Paid Memberships Pro widget. * Fixed: Design conflict with the Blocksy theme in the customer portal. * Fixed: Translation issues across various modules. * Fixed: Agents unable to edit additional data fields. * Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer. * Fixed: Selected product displayed as ID instead of name in view ticket module. * Fixed: Change customer option showed only the current customer ID instead of the full list. * Fixed: Workflow didn’t work when Fluent Community plugin was inactive. * Fixed: Attachment access issue on symlinked servers using realpath. #### 1.9.0 (Date: May 28, 2025) * Added: Integration with Fluent Community. (Pro) * Added: Informational replies on admin ticket responses. * Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version. * Improved: Internal note functionality now works for closed tickets. * Improved: Responses in closed tickets can now be edited. * Fixed: Error message shown for the Priority field when the Product is required in the customer portal. * Fixed: Fatal error triggered by the Share Essentials weekly cron job. * Fixed: Customer responses not displaying in agent response stats within agent reports. * Fixed: Incorrect ticket response count shown in today’s stats. * Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode. * Fixed: “Waiting For Reply” filter not working in advanced filtering. * Fixed: Responsive issues in the Agent Portal. #### 1.8.8 (Date: Apr 22, 2025) * Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal. * Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal. * Fixed: Missing translations in the customer portal. * Fixed: Changes to ticket form configurations were not reflecting in the customer portal. * Fixed: Removed unnecessary API call on the customer portal page. * Fixed: Custom field not updating correctly via REST API. * Fixed: Issue with Fluent Form and Fluent CRM integration. * Fixed: Issues with updating actions in the workflow. * Fixed: Issue with conflicting forms in the customer portal’s registration and password reset process. #### 1.8.7 (Date: Mar 20, 2025) * Improvement: Enhanced and refined the Customer Portal UI/UX. * Improvement: New block editor for the updated Customer Portal layout. * Improvement: Resume options for incomplete Freshdesk ticket migrations. * Fixed: Images pasted directly are deleted after some time. * Fixed: Unable to edit customers with no name in the customer list. * Fixed: Attachment issue when creating a ticket from Fluent Forms. * Fixed: Issue with unchecking agent permissions. * Fixed: Missing option to delete custom fields during creation. * Fixed: Creating an action in a workflow also creates a duplicate action. * Fixed: Advanced filter does not work when a multi-select option is selected. * Fixed: Unable to assign users to a new business box if the current one is restricted to agents. * Fixed: Product not displaying in WooCommerce widget. * Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal. * Fixed: Direct copy-paste of images was not functioning properly in multisite. #### 1.8.6 (Date: Feb 28, 2025) * Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support. * Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security. * Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation. #### 1.8.5 (Date: Dec 26, 2024) * Added: Agent Time Tracking (Pro) * Added: Saved search (Pro) * Added: Keyboard Shortcuts * Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload. * Fixed: Recaptcha functionality issue in the Customer Portal. * Fixed: WorkFlow action sequence title issue. * Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading. * Fixed: Compatibility issue with the Sequential Order Plugin. * Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL. * Fixed: Error message displaying when the Customer Portal loads. * Fixed: Notes within a closed ticket becoming non-editable. * Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature. * Fixed: Email verification message translation and verification message hooks not functioning properly. #### 1.8.4 (Date: Sep 27, 2024) * Hot-fix: Fixed issue with Activity logs cleanup #### 1.8.3 (Date: Sep 25, 2024) * Added: Workflow action sequence (Pro) * Added: Direct paste image in WP Editor * Fixed: Required sign not visible for product options marked as required during ticket creation * Fixed: Reply button toggle option not working in the admin portal * Fixed: Issue with the route URL on the All Tickets page * Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field * Fixed: OpenAI routing issue resolved * Fixed: CSS issue related to ticket filter theme in the Customer Portal * Fixed: Responsive issue on the view ticket page * Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system #### 1.8.1 (Date: Sep 10, 2024) * Fixed – Email verification vulnerability issue in signup * Fixed – Customer portal ticket fetching vulnerability issue #### 1.8.0 (Date: Aug 15, 2024) * Added – Integration with OpenAI (Pro) * Added – Product Filter and sorting option in customer portal * Added – Email verification in sighup for customer * Added – Two-FA in signing for customer * Fixed – Freshdesk ticket migration issue * Fixed – Response message not being saved correctly in the auto-close settings * Fixed – Data remaining in the “Create Customer” form after creating a customer in the Customers module * Fixed – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff * Fixed – Shortcode always being pasted below the content * Fixed – Tickets still being deletable even when the “Delete Ticket” permission is unchecked * Fixed – Workflow issue when the ticket-closing condition is triggered #### 1.7.90 (Date: May 28, 2024) * Added – Activity Trends by Time of Day (Pro) * Added – Integration with Fluent Boards (Pro) * Added – Integrations Logs * Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro) * Added – Duplicate or clone workflows (Pro) * Added – Required option in product field (Pro) * Fixed – If the site language is not set to English, the workflow always defaults to manual mode * Fixed – Inbox identifier css issue in all tickets table * Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets * Fixed – Freshdesk ticket migration issue * Fixed – Zendesk ticket migration issue * Fixed – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously * Fixed – Issue with Bookmark * Fixed – When the file name is too long, the file will not upload during ticket creation or in responses * Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard * Fixed – MemberPress integration to show separate lists for recurring and non- recurring subscriptions * Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page #### 1.7.80 (Date: April 3, 2024) * Added – Restrict business boxes for specific agents * Added – Ticket search feature in customer portal * Added – MemberPress Integration * Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro) * Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal * Fixed – Attachment download issue in email piping * Fixed – BetterDocs integration issue * Fixed – Agent Only field isn’t displaying into the ticket * Fixed – Draft Reply approve button issue with attachment * Fixed – There is an issue with exporting the agent report time * Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue * Fixed – The issue with the “Enable Reply from Telegram” button in Telegram * Fixed – The Auto Close Settings are not saving * Fixed – Helpscout ticket migration issue * Fixed – When responding to emails in German, create a new ticket instead of replying. #### 1.7.72 (Date: January 10, 2024) * Fixed – Notification integration settings issue * Fixed – Displaying an incorrect assigned agent name * Fixed – Links open in same tab issue * Fixed – Telegram reply issue * Fixed – Required functionality is not working in the conditional field * Fixed – Ticket status issue #### 1.7.7 (Date: December 13, 2023) * 追加 – ワークフロー内で Fluent CRM 自動化をトリガーする (Pro) * 追加 – チケット応答におけるエージェントのフィードバック (Pro) * 追加 – 応答を下書きとして保存するためのエージェント権限 * 追加済 – 受信トレイ設定のエージェントのタイトル署名用の新しいショートコード * 追加 – フックを使用したカスタム登録フィールド * 修正 – エージェントが許可なくチケットを割り当てることができる * 修正 – チケット作成と応答作成に表示される期間が一致しない * 修正 – 作成された応答ごとにメールで新しいスレッドを開く * 修正 – 翻訳の問題 * MySQL orderbyのセキュリティ問題が修正されました #### 1.7.6 (Date: November 07, 2023) * ファイルアップロードの改善 * UIの改善 #### 1.7.5 (Date: November 01, 2023) * 修正 – 顧客プロファイルの更新と削除の問題 * 修正 – 顧客とエージェントのアバターをリセットする問題 * 修正 – 送信 Webhook にチケット ID が含まれていない * 修正 – 保存された返信の更新と削除の問題 #### 1.7.4 (Date: October 31, 2023) * 追加 – カスタマーポータルの Gutenberg ブロックエディターのサポート * 追加 – 登録フォームに追加フィールドを設定するオプション * 追加 – エージェントがサポートスタッフに権限を割り当てる * 修正 – いくつかの不足している翻訳を追加しました * 修正 – 「含まれていない」条件がワークフローで機能しない * 修正 – チケット削除ボタンは Pro バージョンでのみ表示されます * 修正 – Freshdesk 移行の問題の修正 * 修正 – サードパーティのファイルのアップロードと表示の問題 * 改善 – カスタマーポータルでのチケット注文 * 改善 – 無効なチケット ID に対する 404 ページを実装しました。 #### 1.7.3 (Date: August 23, 2023) * 追加 – ビューチケット内からチケットを削除するオプション * 追加 – 再設計許可ページ * 追加 – 製品別レポート (Pro) * 追加 – Business Inbox (Pro) によるレポート * 追加 – RTL メールテンプレートのサポート * 修正 – ユーザーに権限がない場合、ダッシュボードからエージェントのパフォーマンス レポートを非表示にする * 修正 – チケットページ – 検索が機能しない場合がある * 修正 – 条件付きで必要な顧客フィールドの問題 (Pro) * 修正 – 返信チケットの下書きとして保存が機能しない * 修正 – 顧客の管理 – 顧客のアバターのアップロードが機能しない * 修正 – メディアの追加ボタンが wp-editor で機能しない * 修正 – サードパーティのメールから添付ファイルが機能しない (Pro) * 修正 – ルート変更中の内側のサイドバーの問題 #### 1.7.2 (Date: July 17, 2023) * 修正 – 必須フィールドのチケット作成の問題 * 修正 – ドラフトモードの編集ボタン * 修正 – 「CC を追加]」または「CC を破棄」ボタンを表示しない #### 1.7.1 (Date: July 15, 2023) * 添付ファイルビューの問題が修正されました * デバッグのために error_log を削除します #### 1.7.0 (Date: July 14, 2023) * 追加 – 楽なドラフトモードと自動保存機能 * 追加 – ファイルアップロードの最大制限を設定するオプション * 追加 – Webhook 専用ビジネスボックスを設定するオプション (Pro) * 追加 – デフォルトのビジネスボックスとして設定するオプション * 追加 – カスタマーポータルのショートコードにビジネスボックスを設定するオプション * 追加 – チケット作成フォームにファイルをアップロードするオプション * 追加 – ワークフローアクションと条件リストにビジネスボックスを追加しました（Pro） * 追加 – 複数のチケットを同時に結合するオプション * 追加 – ダッシュボード上のエージェント別の概要レポート * 追加 – メール CC サポート (Pro) * 追加 – サードパーティ (Google ドライブおよび Dropbox) での添付ファイルのアップ ロードのサポート (Pro) * 追加 – Zendesk 移行ツール(Pro) * 修正 – ルートの問題で例外が処理される * 修正 – 返信編集の問題 * 修正 – ワークフローアクションの順序付けの問題 (Pro) * 修正 – 条件付きフォームにはカスタムフィールドが必要 (Pro) * 修正 – 条件付きフォームのレンダリングの問題 (Pro) * 修正 – API エンドポイントを使用したチケット作成 (Pro) * 修正済み – Freshdesk 移行の問題 (Pro) * さらなる改善 #### 1.6.9 (Date: March 16, 2023) * 追加 – Google reCAPTCHA サポート * 追加 – カスタムフィールドは必須またはオプション（Pro） * 追加 – ワークフロー条件のカスタムフィールド (Pro) * 追加 – 自動チケットクローズモジュールに保存した返信テンプレート (Pro) * 追加 – ワークフローに保存された返信テンプレート (Pro) * 修正 – Fluent CRM ウィジェットが見つからない問題 (Pro) * 修正済み – チケットマージポップアップの問題 (Pro) * 修正 – 手動ワークフローの削除アクション (Pro) * さらなる改善 #### 1.6.8 (Date: February 14, 2023) * 追加 – エージェントが代理でチケットを作成したときにユーザーに通知する * 修正 – Fluent Forms からチケットを作成する際のカスタムフィールドの問題 * 修正 – ショートコードの問題 * 修正 – チケットクローズ時の問題 * 修正 – telegram 返信の問題 (Pro) * 修正 – サポートスタッフがワークフロー経由でチケットに割り当てられていない (Pro) * 修正 – フロントエンドエージェントポータルの問題 (Pro) * 追加 – Freshdesk からのチケットの移行 (Pro) * 追加 – ブックマークされたチケットの自動クローズを停止するための切り替え機能 ( Pro) * その他のバグ修正と改善 #### 1.6.7 (Date: November 24, 2022) * JS ヘルプデスクからチケットを移行する * アクティビティに関するエージェント担当者記録 * ダイナミックダッシュボード * エージェント概要エクスポーター (Pro) * Help Scoutからチケットを移行する(Pro) * WooCommerce 購入履歴ウィジェットの再設計 (Pro) * バグ修正と改善 #### 1.6.6 (Date: October, 2022) * アクティビティログフィルター * 製品のアクティブなチケット * ダッシュボード上の待機中のチケット統計 * チケットアクティビティの時間別レポート * 新規トリガー – 自動化でチケットをクローズしました (Pro) * チケットをサイレントクローズ (メールをトリガーしない) * Awesome Support からチケットを移行する * SupportCandy からチケットを移行する * バグ修正と改善 #### 1.6.5 (Date: August 24, 2022) * チケットの非アクティブ日数に基づいて自動クローズチケットモジュールを追加しました( Pro) * 保存された返信が改善されました。さらに返信を追加できるようになりました (Pro) * 変更履歴リスト項目に見つかりました。 * 連携に関するいくつかの小さな問題を修正 #### 1.6.2 (Date: August 22, 2022) * データのサニタイズに関する小さなバグを修正しました * 保存された返信の問題が修正されました * すべての外部リンクは新しいタブで開きます * リンク可能コンテンツを自動リンク * エージェント側から改善された新しいチケットの作成フロー #### 1.6.1 (Date: August 19, 2022) * 追加 – FluentCRM のチケット作成アクション * Added – FluentCRM list on ticket … ## メタ * バージョン **2.4.0** * 最終更新日 **3週間前** * 有効インストール数 **10,000+** * WordPress バージョン ** 5.6またはそれ以降 ** * 検証済み最新バージョン: **7.1.3** * PHP バージョン ** 7.4またはそれ以降 ** * 言語 * [Dutch](https://nl.wordpress.org/plugins/fluent-support/)、[English (US)](https://wordpress.org/plugins/fluent-support/)、 [French (France)](https://fr.wordpress.org/plugins/fluent-support/)、[Japanese](https://ja.wordpress.org/plugins/fluent-support/)、 [Korean](https://ko.wordpress.org/plugins/fluent-support/)、[Persian](https://fa.wordpress.org/plugins/fluent-support/)、 [Russian](https://ru.wordpress.org/plugins/fluent-support/)、[Slovak](https://sk.wordpress.org/plugins/fluent-support/)、 [Spanish (Chile)](https://cl.wordpress.org/plugins/fluent-support/)、[Spanish (Spain)](https://es.wordpress.org/plugins/fluent-support/)、 [Turkish](https://tr.wordpress.org/plugins/fluent-support/). * [プラグインを翻訳](https://translate.wordpress.org/projects/wp-plugins/fluent-support) * タグ * [helpdesk](https://ja.wordpress.org/plugins/tags/helpdesk/)[support plugin](https://ja.wordpress.org/plugins/tags/support-plugin/) [Support Ticket](https://ja.wordpress.org/plugins/tags/support-ticket/) * [詳細を表示](https://ja.wordpress.org/plugins/fluent-support/advanced/) ## 評価 5つ星中4.6つ星 * [ 60 5-星レビュー ](https://wordpress.org/support/plugin/fluent-support/reviews/?filter=5) * [ 1 4-星レビュー ](https://wordpress.org/support/plugin/fluent-support/reviews/?filter=4) * [ 1 3-星レビュー ](https://wordpress.org/support/plugin/fluent-support/reviews/?filter=3) * [ 2 2-星レビュー ](https://wordpress.org/support/plugin/fluent-support/reviews/?filter=2) * [ 5 1-星レビュー ](https://wordpress.org/support/plugin/fluent-support/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/fluent-support/reviews/#new-post) [すべてのレビューを見る](https://wordpress.org/support/plugin/fluent-support/reviews/) ## 貢献者 * [ WPManageNinja ](https://profiles.wordpress.org/wpmanageninja/) * [ Shahjahan Jewel ](https://profiles.wordpress.org/techjewel/) * [ Mahmudul Hasan Arif ](https://profiles.wordpress.org/adreastrian/) ## サポート 過去2ヶ月以内に解決した問題: 1 / 1 [サポートフォーラムを表示](https://wordpress.org/support/plugin/fluent-support/)