説明
NeuroSystems Libro de Reclamaciones Peru te ayuda a implementar un Libro de Reclamaciones Virtual en tu sitio WordPress, siguiendo los lineamientos establecidos por INDECOPI de acuerdo con la Ley N° 29571 (Código de Protección y Defensa del Consumidor).
Este plugin está diseñado específicamente para negocios que operan en Perú y necesitan cumplir con las regulaciones de protección al consumidor de manera fácil y profesional.
Main Features
- Legal Compliance: Form with fields required by INDECOPI regulations
- Automatic Code Generation: Creates unique codes for each complaint (e.g., REC-20250102-0001)
- Notifications: Sends a receipt to the customer and a notification to the administrator
- Management Panel: View, manage and respond to complaints directly from WordPress
- Responsive Design: Form adapts to mobile, tablet and desktop devices
- Easy Implementation: Use the shortcode
[neurlrp_libro_reclamaciones] - File Attachments: Allows customers to attach files
- Guardian Data: Support for representative information when the consumer is a minor
PRO Version
Upgrade to the PRO version for additional features:
- Email Diagnostics and Logs
- Custom Email Configuration (Sender, CC, BCC)
- Data Export to CSV/Excel
- File Attachments in Responses
- Priority Support
- License System
Legal Requirement
According to Peruvian Law N° 29571 and Supreme Decree N° 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book accessible on their website.
Disclaimer of Liability
Please note that this plugin provides a standard template designed to facilitate compliance with general regulations. However, specific legal requirements may vary depending on your business type.
Important: The authors of this plugin are not responsible for the legal compliance of your specific business. We strongly recommend consulting with your legal department or a lawyer to ensure this format meets your company’s specific obligations. This tool is a technical solution to publish the form and manage notifications, but it does not replace professional legal advice.
External Services
This plugin connects to an external service for conversion tracking purposes.
Service: NeuroSystems Conversion Tracking API
Purpose: Tracks when users click the “Get PRO Version” link in the plugin settings page to help us understand upgrade interest.
Data Sent: Domain name of the WordPress installation
When: Only when an administrator clicks the PRO upgrade link in the plugin settings
Endpoint: https://neurosystems.net.pe/wp-json/lrp-license/v1/track-conversion
Privacy & Terms:
* Privacy Policy: https://neurosystems.net.pe/privacy-policy/
* Terms of Service: https://neurosystems.net.pe/terms-of-service/
No personal data or user information is transmitted. Only the domain name is sent for statistical purposes.
Additional Info
Developed by NeuroSystems
Website: https://neurosystems.net.pe
PRO Version: https://neurosystems.net.pe/producto/libro-de-reclamaciones-pro/
インストール
Automatic Installation
- Go to Plugins > Add New in your WordPress dashboard
- Search for “NeuroSystems Libro de Reclamaciones Peru”
- Click Install Now and then Activate
- Create a new page (e.g., “Complaints Book”)
- Add the shortcode:
[neurlrp_libro_reclamaciones]
Manual Installation
- Download the plugin ZIP file
- Go to Plugins > Add New > Upload Plugin
- Select the ZIP file and click Install Now
- Activate the plugin
- Follow steps 4-5 from automatic installation
FAQ
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Is a Virtual Complaints Book mandatory?
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Yes, according to Law N° 29571 and Supreme Decree N° 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book.
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Does the form support INDECOPI requirements?
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Yes. The form includes required fields such as consumer data, document type (DNI, CE, RUC, Passport), type of contracted good, and complaint details.
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Do customers receive a receipt?
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Yes, an email is automatically sent to the customer with the unique code of their complaint and registered details.
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Can I manage complaints from WordPress?
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Yes, complaints are registered in the Complaints menu of your WordPress panel, where you can change their status and respond.
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How do I customize email settings?
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In the free version, emails are sent using your WordPress site’s default email. For advanced email configuration (custom sender, CC, BCC), upgrade to the PRO version.
-
Can I export complaint data?
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Data export to CSV/Excel is available in the PRO version. In the free version, you can access data through your WordPress database or use third-party export plugins.
評価
このプラグインにはレビューがありません。
貢献者と開発者
Libro de Reclamaciones para Perú はオープンソースソフトウェアです。以下の人々がこのプラグインに貢献しています。
貢献者
“Libro de Reclamaciones para Perú” をあなたの言語に翻訳しましょう。
開発に興味がありますか ?
変更履歴
1.5.3.1 – 2026-01-04
- Feature: Separated Full Name field into Names, Paternal Surname, and Maternal Surname (INDECOPI requirement).
- Improvement: Dynamic RUC logic to hide surnames and rename label to ‘Razón Social’.
- Improvement: Emails now display full concatenated name.
1.5.3 – 2026-01-04
- Security: Implemented late escaping for all echoed variables to prevent XSS.
- Update: Renamed shortcode to
[neurlrp_libro_reclamaciones]to use unique prefix. - Fix: Addressed all feedback from second WordPress.org review.
1.5.2 – 2025-12-19
- Improvement: Enhanced form design with modern gradients and animations
- Improvement: Better responsive design for mobile devices
- Improvement: Improved UX with smooth transitions and hover effects
- Improvement: Professional styling for better user experience
- Fix: All WordPress.org compliance issues resolved
1.5.1 – 2025-12-18
- Update: Plugin name changed to “NeuroSystems Libro de Reclamaciones Peru”
- Update: Plugin slug changed to “neurosystems-libro-reclamaciones-peru”
- Update: All prefixes changed from “lrp_” to “neurlrp_” (4+ characters)
- Security: Added direct file access protection to all template files
- Security: Improved nonce sanitization with wp_unslash and sanitize_text_field
- Security: Added proper escaping to all output variables
- Improvement: Refactored admin scripts and styles to external files
- Improvement: Moved inline email styles to external CSS file
- Fix: Corrected typo in Plugin URI
- Fix: Translated admin menu texts to English
- Documentation: Added External Services section for conversion tracking
- Change: Moved file attachment feature for responses to PRO version only
1.5.0 – 2025-12-02
- New: Separated response forms based on status
- New: Response management system with validation
- Improvement: Conditional email sending logic
- Improvement: HTML email templates with status colors
- Improvement: Dynamic form interface in admin
- Database: Added support for response tracking
1.4.0
- Update: Migration to new domain neurosystems.net.pe
- Improvement: Enhanced conversion tracking system
- Improvement: More intuitive configuration interface
- Fix: Display issues in some themes