このプラグインは WordPress の最新3回のメジャーリリースに対してテストされていません。もうメンテナンスやサポートがされていないかもしれず、最新バージョンの WordPress で使用した場合は互換性の問題が発生する可能性があります。

Support Dock

説明

Support Dock upgrades your site from good to INCREDIBLE by adding a support ticket system.

The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user’s to access your site dashboard. All responses are emailed to the user’s real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.

SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES:

  1. Easy-to-use interface for viewing and answering tickets
  2. Email notifications when new tickets arrive, meaning you can have top ticket turnaround times
  3. Assign tickets to specific team members/staff
  4. Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease
  5. Tickets are tracked with status details, leaving no one in the dark about whats happening

Support Dock

Support Dock is a fully functional but limited version of our full Support Dock plugin.

Our full version includes many more features:

  • No Ticket Limits
  • Ticket Pagination
  • Custom Settings Page
  • Create and Edit Support Dept
  • Edit Support Contact Details

Upgrade to the full version now .

Internationalization

Support Dock is currently available in :

  • English

I’m looking for translators to extend to other languages. If you have translated the plugin in your language or want to,
please let me know : supportdock [ at ] cbfreeman.com

Contributing

Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman

スクリーンショット

  • Give the admin a great support tool with the options to view, reply or close tickets at will.
  • User can generate new tickets and reply to your support feedback on any ticket submitted.
  • Sample email you receive with support ticket details.

インストール

  1. Install and activate the plugin for you to see a new ‘Support Dock’ menu item on the WP admin dashboard menu.
  2. Simple ADD this shortcode ‘[sdticket]’ to any page on your site to give your users the ability to create and submit tickets.
  3. Navigate to ‘Dashboard > Support Dock’ to view submitted tickets. Navigate to ‘Logs’ to view your site’s support ticket history.
  4. Now your users can get the help they need a little better in WordPress!

FAQ

Support for everyone

評価

1件のレビューをすべて表示

貢献者と開発者

Support Dock はオープンソースソフトウェアです。以下の人々がこのプラグインに貢献しています。

貢献者

“Support Dock” をあなたの言語に翻訳しましょう。

開発に興味がありますか ?

コードを閲覧するか、SVN リポジトリをチェックするか、開発ログRSS で購読してみてください。

変更履歴

1.2

* Added Instructional video