Takepayments Mercury Payment Gateway

FAQ

How to uninstall the plugin?

Simply deactivate and delete the plugin, or remove it from the plugin folder via FTP.

Do I have to be a Takepayments customer to use this plugin?

Yes, you do. You can find more information at: https://www.takepayments.com/

WooCoommerce is not showing Takepayments Mercury as a payment method

Takepayments Mercury may not be an active payment method. To enable the payment gateway:
(hover-over) WooCommerce -> (click) Settings -> (click) Payments -> Takepayments Mercury -> (toggle) Enabled -> (click) Save Changes

What are my Oauth ID and Oauth password

These details should have been provided to you during your onboarding process.

I get “Takepayments Mercury requires WooCommerce to be active on this site” Error message.

This message is nothing to worry about, just a reminder that you cannot Takepayments until WooCommerce is activated.

My customers report seeing “Failed to obtain an authentication token. Please contact the site administrator.” error message on the checkout page

Oauth ID and or Oauth password are incorrect.

Some of my payments are failing

If you are using a caching plugin to cache your WordPress WooCommerce website/shop, please check if your caching plugin can exclude pages/plugins
once you have successfully installed this Takepayments Mercury plugin. The plugin may not be able to process payments properly if it is cached. To find out
if your caching plugin can exclude pages/plugins or URLs, please ask the provider of your caching plugin. If your caching plugin does not have the
option to exclude other plugins/pages / URLs from caching, you may have to switch to a caching plugin that provides this option/possibility.