説明
Tidio は、ライブチャット、AI チャットボットおよびマルチチャネルコミュニケーションを備えたオールインワンの顧客体験ソリューションです。
It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.
顧客からのすべてのメッセージを一か所で管理することで、Tidio はシンプルでありながら心強い問い合わせ窓口となります。さらに、WordPress に特化した Tidio の専門機能は、作業の効率をさらに向上させます !
Tidio YouTube Video のリンクはこちらです:
WHY CHOOSE TIDIO?
- Lyro AI を使用して、顧客の質問の最大70 % に自動的に回答することで、迅速なサポートを実現します。
- ライブチャットで訪問者と対話し、迅速に問題を解決し積極的に販売してください。
- 問題解決や売上増加のために、チャットボットを活用してください。
- お買い物カゴと注文履歴を確認したうえで、オススメ商品をチャット内で直接紹介します。
- Add Tidio to your WordPress website in 30 seconds – just click “Download”
- シンプルなチケットシステムを使用して、顧客のリクエストを管理および問題を解決します。
- Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
- 一つひとつの会話を適切なエージェントに送ります。
- Klaviyo、Mailchimp、Omnisend、MailerLite、ActiveCampaign、SendInBlue などと円滑な一本化が可能です。
WHAT DO YOU GET WHEN YOU INSTALL TIDIO?
1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS
- Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
- Use Tidio live chat on your browser, desktop, or mobile
- Customize the live chat widget, so it fits your website look
- The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: it will always work seamlessly on any device
- Manage all your live chat, e-mail and Messenger messages from one panel
- Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps.
2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT
- Lyro を使う – 会話調の AI である Lyro は、 お客様一人ひとりに合ったサポートを提供 できます。
- Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
- AI の回答はあなたの情報の範囲内から提供し 、その情報の範囲はいつでも更新できます。
- Lyro is easy to implement and doesn’t require training
- 実行環境を使用して、 Lyro が顧客の質問にどのように回答するかを確認 し、結果に応じてよくある質問を調整します。
- 24時間365日お客様をサポートする準備にかかる時間は AI を有効化する数分 だけです。
3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT
- Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
- Present your services much more effectively with automated conversations
- Collect emails proactively
- Provide the best content and information tailored to your visitors’ profiles and interests
- Provide answers to the most common questions instantly, at any time, 24/7
- Add tags and other properties to your visitors and send valuable information to your CRM
- Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
- Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.
4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE
Tidio のパネルですべての WooCommerce 製品からチャットでお客様に商品案内を送ることで、さらに効率的に売り上げアップを狙えます。製品をクリックするだけで、ライブチャットまたはメッセンジャー経由でお客様に案内可能です。
5. スマートなポップアップが顧客をイライラさせずにコンバージョンを向上させます。
We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.
TESTIMONIALS
Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.
Hard to believe it? Read the testimonials, because our users say it’s the best:
★★★★★
Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn’t be always possible via email.
@janoleroux
★★★★★
Well designed, easy to use, and user-friendly. Great plugin for your business.
@irshadpm
★★★★★
Exceed our expectations. More than a simple chat, it’s a professional online support tool.
Highly recommended if you need to manage your customers in a professional way.
@supportenligne
LANGUAGE VERSIONS
Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer’s location.
The pre-translated languages include:
- 英語
- French / Français
- Spanish / Español
- Italian / Italiano
- German / Deutsch
- Swedish / Svenska
- Portuguese / Português
- Hindi / हिन्दी
- Arabic / العربية
- Polish / Polski
- Chinese / 中文 (Zhōngwén), 汉语, 漢語
- Danish / Dansk
- Dutch / Nederlands
- Hebrew / עברית
- Japanese / 日本語
- Korean / 한국어
- Persian / فارسی
- Romanian / Română
- Russian / Русский
- Turkish / Türkçe
価格
私たちの目玉は永久無料のプランです。すべてを試してみたい場合は、7日間の無料トライアルにサインアップしてください。
すべての価格設定については、サイトをご覧ください。
TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:
OpenSSL (アクセストークンを暗号化してセキュリティを向上させるため) と、 cURL を使用します。
HOT FEATURES
- CC/BCC for tickets
- Filters for new Lyro Knowledge tab
スクリーンショット
Solve up to 70% of customer problems with Lyro AI Chatbot. 
Talk to visitors in real-time with live chat. Decrease your response times with ticket filtering and prioritization. 
Proactively engage visitors and move leads through your funnels with automation. 
Connect Tidio to all your work tools and services.
インストール
Tidio WordPress chat plugin installation:
- Log into your WordPress admin dashboard.
- Go to “Plugins” using the sidebar on the left.
- Click “Add New” and find “Tidio” in the search bar.
- Install the plugin and activate it.
- The live chat icon will appear on the left sidebar of your WP admin panel.
After activating the plugin, create your account and start the product tour. Follow the steps to customize your widget, and you’re ready to chat!
より詳細な手順については、 WordPress に Tidio をインストールする をご覧ください。
FAQ
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How much does Tidio Live Chat cost?
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Tidio には支払い情報不要で無期限使用できるベーシックバージョンがあります。さらに、月額 $19から利用できる追加のプレミアム機能も利用できます。これらの機能は7日間無料で試すことができます。
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I’ve installed the WordPress chat plugin—what happens next?
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Click on the new Tidio live chat icon that appeared on your WP-admin menu on the left. You’ll be able to create your Tidio account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.
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Do I need a Tidio account to use this WordPress live chat plugin?
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Yes. Install the plugin, activate it, and create your free Tidio account from your WP admin panel. Alternatively, you can sign up first, install the plugin, click the Tidio icon in your WP panel, and then use your Tidio login credentials. Find out more about the installation process.
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Does Tidio offer a free trial?
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Yes! Tidio has a free plan but you can also test all the premium features for 7 days.
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Will I have to upgrade my account at some point?
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どのプレミアムプランが最適か試すことのできる Tidio 無料プランがあり、支払い情報が不要で無期限使用できます。
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Do I need to install any additional tools to use the live chat widget?
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No. Tidio is a fully-integrated WordPress live chat solution. You can start chatting right after you install the Tidio WP chat plugin and create a free Tidio account.
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Can I show or hide the widget only on some pages of my WordPress website?
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Yes. You can specify which pages should display the widget. You can also show it only in specific countries or even hide it on mobile devices.
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Can I schedule when to display/hide the widget?
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Yes. You can schedule your operating hours or show the widget only when you are online. You can also set up automatic responses to be sent on specific days of the week.
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Are there any resources I can use to learn more about using Tidio?
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Yes. Apart from the tips available inside the tool itself, you can learn more about using Tidio live chat from:
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Can several support agents use the free chat at the same time?
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Yes. You can also transfer conversations between an unlimited amount of operators.
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Can visitors start chatting without providing their email addresses?
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Yes, but you need to switch off the pre-chat survey. By default, Tidio shows a survey that visitors have to fill in before joining a live chat conversation.
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Can I check if I missed any messages from my visitors?
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Yes. All messages and live chat conversations are grouped and available in your panel. Tidio does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.
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Can I add this live chat to my Facebook page?
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Yes. You can easily integrate Tidio live chat with FB Messenger. To find out more, read Facebook live chat integration.
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Can I integrate Tidio with 3rd party apps?
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Yes. You can connect Tidio to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems. Check the full list of available integrations. You can also connect Tidio with 3,000+ external apps for free using Zapier.
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Can I use Tidio in languages other than English?
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Tidio offers six language versions: English, French, German, Spanish, Italian, and Portuguese.
評価
貢献者と開発者
Tidio – Live Chat & AI Chatbots はオープンソースソフトウェアです。以下の人々がこのプラグインに貢献しています。
貢献者
変更履歴
6.0.23
- Tested up to WordPress 6.7
6.0.22
- Update description
6.0.21
- Tested up to WordPress 6.6
- Update description
6.0.20
- Restore improved and fixed Lyro banner
6.0.19
- Security update
6.0.18
- Remove Lyro banner
6.0.17
- Tested up to WordPress 6.5
6.0.16
- Remove info page from plugins submenu
6.0.15
- Update company name on listing
6.0.14
- Fix problem with error message in dashboard
6.0.13
- Add option to clear log file from info page
6.0.12
- Added system information page to easier debug issues
6.0.11
- Tested up to WordPress 6.4
6.0.10
- Tested up to WordPress 6.3
6.0.9
- Update the readme and assets
- Add notification about Tidio Lyro AI Chatbot
- Remove ru_RU translations
6.0.8
- Make the plugin compatible with WP multisite
6.0.7
- Update the title of the plugin
6.0.6
- Fix embedded YouTube video in readme.txt
6.0.5
- Update plugin description and screenshots
6.0.4
- Tested up to 6.2
6.0.3
- Add missing plugin headers
6.0.2
- Fix the missing User-agent header that prevents false-positive messages with “Rest API disabled” on some environments
6.0.1
- Fix the plugin reintegration process
6.0.0
- Add WooCommerce integration
5.4.3
- Fix php function compatibility usage in notice
5.4.2
- Minor bugs related to notification fix
5.4.1
- Minor bugs related to notification fix
5.4.0
- Add a notice about coming changes
5.3.0
- Security update (prevent printing the real path of webroot on misconfigured servers)
5.2.0
- Add composer with autoloader
- Define namespaces
5.1.0
- Show Tidio chat in top bar in admin
- Display Tidio chat at higher position in admin menu
5.0.0
- New integration flow based on OAuth
4.5.1
- Add missing “tidioApiUrl” value in options.js file
4.5.0
- Add russian translations
4.4.0
- Add french, spanish and polish translations
- Display an error message when invalid credentials have been provided
4.3.0
- Add preconnect hint
4.2.1
- Fix missing nonce variable
4.2.0
- Update menu icon
- Use email from plugin form as default email for a Tidio account
- Improve error handling
- Use nonce system
4.1.0
- Simplify login flow for users with only one project
- Set widget as installed immediately after user connected project
4.0.1
- Fix saving project data after creating new project
4.0.0
- New integration flow
- Refresh styles to match Tidio design
3.5.0
- Change domain to tidio.com in URL
- Change path in login URL
- Added ability to integrate with Tidio affiliate program
3.4.0
- Add asynchronous loading of chat widget option
- Code cleanup
3.3.2
- Change of the widget script placement in WordPress themes to improve the rendering performance.
- Use admin email as a default email for a Tidio account.
3.3.2
- Change of the widget script placement in WordPress themes to improve the rendering performance.
- Use admin email as a default email for a Tidio account.
3.3.1
- プラグイン内の文章を更新して、より直感的になりました。
3.3.0
- アカウントデータをリセットするための新しいボタンが追加されました。
- プラグインを無効化またはアンインストールしても、アカウントデータは自動的に削除されません。
3.2.0
- Remove old files, move to https api requests.
3.1.1
- Add single version number across plugin.
3.1.0
- Cleanup with changes after last modifications.
3.0.1
- (added) curl support
3.0
- (added) new design
- (added) integration with tidio chat account
2.1.2
- (added) compatibility with other tidio plugins
2.1
- (added) compatibility with tidio one api
2.0.5
- (added) compatibility with tidio one
2.0.2
- (added) support to sites with disabled allow_url_fopen flag
2.0.1
- (added) new icon
2.0
- Compatibility with tidiochat.com
1.3.2
- Added compatibility with other Tidio plugins
1.3.1
- DIRを使用する際のロケーションファイルエラーを修正しました。
1.3
- (追加) 翻訳モード
- (added) feedback form
- (fixed) auth problem
1.2.1
- (fixed) curl followlocation error
1.2
- (added) appearance editor
- (added) compatibility with wordpress 3.9
- (fixed) compatibility with others tidio plugins
1.1
- (added) chat settings
1.0
- 最初のリリース。