説明
Wello ServiceDesk API integrates WordPress with the external Wello ServiceDesk platform as a client interface.
Key features:
- OTP-based authentication via external Wello ServiceDesk service
- Secure access token generation and management
- React-powered ServiceDesk dashboard embedded in WordPress
- Admin configuration panel for branding and integration settings
- Ticket and work order listing with detailed views
- Fully translation-ready with multiple language support
Requires a valid Wello ServiceDesk account and API credentials.
Important: WordPress Authentication Separation
This plugin maintains complete separation between WordPress authentication and external service authentication:
- No WordPress users are created from external service accounts
- No WordPress login/session is established using external credentials or tokens
- No WordPress roles or capabilities are granted based on external authentication
- External authentication is handled entirely by the Wello ServiceDesk platform
- WordPress user management remains fully independent
This plugin acts strictly as a client interface to the external service.
External Services
This plugin connects to the Wello ServiceDesk API.
Service: https://servicedeskapi.wello.solutions
Purpose:
Authentication, ticket management, work orders, equipment tracking, and related operations.
Data transmitted:
* Email and password (used only during login request)
* OTP verification codes
* API requests for ticket and service data
Data handling:
* No passwords are stored in WordPress
* Access tokens are stored securely as WordPress options
* No WordPress user data is shared with the external service
Terms of Service: https://wello.solutions/terms-of-service
Privacy Policy: https://wello.solutions/privacy-note
Internationalization
This plugin is fully translation-ready using the wello-servicedesk-api text domain.
Included languages:
* English (en_US)
* French (fr_FR)
* German (de_DE)
* Spanish (es_ES)
* Italian (it_IT)
* Dutch (nl_NL)
* Polish (pl_PL)
* Portuguese (pt_PT)
Translation files are located in the /languages/ directory.
Source Code
This plugin includes minified production assets generated using a build process.
The full, human-readable source code is publicly available here:
https://github.com/WelloSolutions/ServiceDesk-WordPress-Plugin
To build the assets:
- Navigate to /app/
- Run: npm install
- Run: npm run build
This will generate the files located in:
app/build/static/
These generated files are included in the plugin for production use.
Support
For issues or feature requests:
https://github.com/WelloSolutions/ServiceDesk-WordPress-Plugin/issues
Additional Notes
- This plugin acts as a client for the Wello ServiceDesk API
- WordPress authentication is not modified or extended
- No WordPress users or roles are affected
- React frontend is bundled in production build
- All sensitive operations are handled externally
License
GPLv2 or later.
All included libraries are GPL-compatible.
インストール
- Upload the plugin folder to
/wp-content/plugins/ - Activate the plugin through the Plugins screen in WordPress
- Go to Service Desk Settings
- Configure branding and integration options
- Click Connect to generate an access token
FAQ
-
Do I need a Wello ServiceDesk account?
-
Yes, a valid Wello ServiceDesk account is required.
-
Does this plugin create WordPress users?
-
No. The plugin does not create or manage WordPress users.
-
Does it log users into WordPress?
-
No. WordPress authentication is completely separate.
-
Where is the access token stored?
-
It is stored securely in WordPress options and can be cleared anytime.
-
Can the external service access my WordPress data?
-
No. The plugin does not expose WordPress users or authentication data.
-
Is this plugin translation-ready?
-
Yes. The plugin is fully internationalization-ready and includes translations for multiple languages.
評価
このプラグインにはレビューがありません。
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変更履歴
1.0.7
- Improved token handling and connection flow
- Removed duplicate token storage
- Fixed connection status display after token removal
- Refactored settings page for better UX and compliance
- Enhanced security and sanitization
- Added full localization support and translation files
1.0.6
- Documentation improvements for authentication separation
1.0.3
- Initial release